Vape Nicotine Free requires all damage, defect, or wrong-item claims to be reported within 24 hours of delivery. Approved refunds may be issued as store credit or to your original payment method, and customer requested cancellations carry a 10% transaction fee.
Please inspect your order as soon as it arrives. If your item is defective, damaged, or the wrong item was sent, you must contact us within 24 hours of the delivery date to be eligible for a refund or replacement. Claims submitted after this window may be refused at our discretion.
To file a claim, contact us at hello@vapenicotinefree.com with your order number and a description of the issue. You’ll also need your receipt or proof of purchase.
Customers wishing to return a product may be held liable for any applicable shipping fees. In the case of broken or damaged products, Vape Nicotine Free and its employees are not held legally responsible; we evaluate reported issues in good faith on a case by case basis.
How to Start a Claim
To be eligible for a return, your item must be in the same condition you received it, unused, and in its original packaging. Contact us at hello@vapenicotinefree.com within 24 hours of delivery to start the process. Items sent back to us without first requesting a return will not be accepted. If your claim is accepted, we’ll provide instructions on how and where to send your package.
Damages and Issues
Please inspect your order upon reception and contact us immediately, and no later than 24 hours after delivery, if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Exceptions and Non-Returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Cancellations
Customer requested order cancellations are subject to a 10% transaction fee, deducted from your refund.
Refunds
| Step | Timeline |
|---|---|
| Window to report damage, defects, or wrong items | 24 hours from delivery |
| Return inspection notification | After we receive your item |
| Customer requested cancellation fee | 10% of order total |
| Refund issued (if approved) | Within 10 business days, as store credit or to original payment method |
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, your refund may be issued as a gift card or to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@vapenicotinefree.com.
Questions about a return, refund, or cancellation?
Email: hello@vapenicotinefree.com
FDA Disclosure: The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of these products has not been confirmed by FDA approved research. These products are not intended to diagnose, treat, cure, or prevent any disease.